There are a few tips to help you get better and faster IT help. As a long time IT person I have heard so many times “Everything is down”. That is the worst thing you can say to an IT person. This will slow down the response time because we then need to figure out what is really down – is it the computer, email, internet, cant access files, etc. “Its down” can mean so many things. So if you take a minute and be very specific about your problem your IT person can address your problem much quicker. Below are a few things to ask yourself BEFORE you contact your IT person. It will save you and your IT person a headache.
1. Can I access the Internet?
2. Can I access my email?
3. Can I access my files?
4. What error message am I getting and what did I click on to get that error message?
5. Am I on wireless or hard wired?
Always be specific then your IT person can correct the problem right away. If you can take a screen shot of the problem or error that is the best. This way they can see the exact error.
Taking the the time quickly answer these few questions before you contact your IT person will drastically improve your relationship with your IT person 
Tags: Technology
